Terms of Service

Effective Date: June 3, 2026  |  Last Updated: June 3, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Dions ("Company," "we," "us," or "our"), governing your access to and use of the website located at meal-dions.digital (the "Website") and all related food products, services, content, and functionality offered by Dions (collectively, the "Services").

By visiting our Website, placing an order, creating an account, subscribing to any meal plan, or otherwise engaging with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are using the Services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" shall refer to both the individual user and the business entity, as applicable.

You must be at least 18 years of age to use our Services. By accepting these Terms, you represent and warrant that you are 18 years of age or older. If you are under 18 years of age, you may only use our Services under the supervision of a parent or legal guardian who also agrees to be bound by these Terms.

2. Description of Services

Dions is a food service company operating in the United States. Our Services include, but are not limited to, the following:

• Online Food Ordering: Customers may browse our menu and place orders for food products through our Website.
• Meal Plans and Subscriptions: We may offer subscription-based meal plans that deliver food items on a recurring schedule as selected by the customer.
• Delivery and Pickup Services: We provide food delivery to designated areas and/or in-store pickup options, subject to availability in your geographic location.
• Catering and Special Orders: We may offer catering services and custom food orders for events, businesses, or special occasions.
• Digital Content: Our Website may include recipes, nutritional information, blog posts, and other informational content related to food and dining.
• Customer Account Management: Registered users may create and manage personal accounts to track orders, save preferences, and manage subscriptions.

We reserve the right to modify, suspend, expand, or discontinue any aspect of our Services at any time, with or without notice to you, at our sole discretion. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Availability of menu items, delivery zones, and service features may vary by location, time of day, season, and other factors. We do not guarantee that all items or services will be available at all times.

3. User Registration and Account Obligations

To access certain features of our Services, you may be required to register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information as requested during the registration process.
• Maintain and promptly update your account information to keep it accurate and current.
• Maintain the confidentiality and security of your account login credentials, including your password.
• Immediately notify us of any unauthorized access to or use of your account at [email protected].
• Accept full responsibility for all activities that occur under your account, whether or not authorized by you.

We reserve the right to suspend or terminate your account at any time, with or without cause or notice, if we believe you have violated these Terms or if your account activity poses a risk to other users or to our business operations.

You may not create more than one account per individual without prior written consent from Dions. You may not transfer your account to another person or entity without our express written authorization.

4. Prohibited Activities

By using our Services, you agree that you will not engage in any of the following prohibited activities:

• Using our Website or Services for any unlawful purpose or in violation of any applicable local, state, federal, or international law or regulation.
• Attempting to gain unauthorized access to any portion of our Website, systems, servers, networks, or databases connected to our Services.
• Uploading, transmitting, or distributing any content that is defamatory, obscene, fraudulent, harmful, threatening, abusive, harassing, or otherwise objectionable.
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with any person or entity.
• Engaging in any form of data mining, data harvesting, data extraction, scraping, or similar data collection activities on our Website without prior written consent.
• Using automated scripts, bots, crawlers, or similar tools to access, collect, or interact with our Website or Services.
• Interfering with or disrupting the integrity, performance, or security of our Website or Services, including the servers and networks connected to our Website.
• Submitting false, misleading, or fraudulent orders, reviews, or other information to Dions.
• Engaging in any activity that could damage, disable, overburden, or impair our Website, servers, or networks.
• Circumventing, disabling, or interfering with any security-related features of the Website or features that prevent or restrict the use or copying of any content.
• Using our Services to send unsolicited communications (spam), chain letters, or other unauthorized commercial communications.
• Reselling, sublicensing, or otherwise commercializing access to our Services without our express written consent.
• Engaging in any activity that violates the rights of any third party, including intellectual property rights, privacy rights, or contractual rights.
• Using our Website to engage in any fraudulent transactions or attempting to obtain products or services without legitimate payment.

Any violation of the above prohibitions may result in the immediate termination of your account and access to our Services, and may expose you to civil and/or criminal liability under applicable United States law.

5. Ordering, Payment, and Pricing

5.1 Placing Orders

When you place an order through our Website, you are making an offer to purchase the specified food products or services at the stated price. Dions reserves the right to accept or decline any order at our sole discretion. An order is not confirmed until you receive an order confirmation from us via email or through our Website.

You are responsible for ensuring that all order information, including delivery address, contact information, and dietary requirements or restrictions, is accurate and complete. Dions shall not be liable for errors in delivery or preparation arising from inaccurate information provided by you.

5.2 Payment Terms

All payments for our Services must be made through approved payment methods as indicated on our Website at the time of purchase. We accept major credit cards, debit cards, and other payment methods that may be made available from time to time.

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information you provide is accurate and complete.
• You authorize us to charge the applicable fees to your selected payment method.

All prices are stated in United States Dollars (USD) and are subject to applicable sales taxes as required by law. Sales tax will be calculated and applied based on your delivery address and applicable state and local tax regulations.

5.3 Pricing and Availability

Dions reserves the right to change prices for our products and services at any time without prior notice. Price changes will not affect orders that have already been confirmed. We strive to ensure that all prices displayed on our Website are accurate; however, in the event of a pricing error, we reserve the right to cancel any affected orders and issue a full refund.

5.4 Subscriptions and Recurring Billing

If you sign up for a subscription-based meal plan or service, you authorize Dions to charge your designated payment method on a recurring basis at the frequency selected (e.g., weekly, bi-weekly, monthly). Your subscription will automatically renew until you cancel it in accordance with our cancellation policy.

You may cancel your subscription at any time by logging into your account or by contacting us at [email protected]. Cancellation requests must be submitted prior to the next billing cycle to avoid being charged for the subsequent period. We do not provide refunds for subscription periods that have already been billed, except as required by applicable law.

5.5 Refunds and Cancellations

Our refund and cancellation policy is as follows:

• Orders may be cancelled within a specified time window after placement, as indicated on our Website.
• Refunds for cancelled orders will be processed to the original payment method within 5–10 business days.
• If a food product arrives damaged, incorrect, or fails to meet our quality standards, please contact us within 24 hours of delivery at [email protected] to request a replacement or refund.
• We reserve the right to deny refund requests that do not meet our stated criteria or that we reasonably believe are fraudulent.

6. Intellectual Property Rights

The Website and all of its contents, including but not limited to text, graphics, images, logos, photographs, audio and video clips, recipes, nutritional information, software, design elements, and the overall "look and feel" of the Website (collectively, "Content"), are the exclusive property of Dions or its licensors and are protected by United States and international intellectual property laws, including copyright, trademark, trade secret, and other applicable laws.

All trademarks, service marks, trade names, logos, and brand identifiers displayed on the Website are the property of Dions or their respective owners. Nothing in these Terms shall be construed as granting any license or right to use any trademark without the prior written consent of Dions or the applicable third-party owner.

Subject to your compliance with these Terms, Dions grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Copy, reproduce, modify, create derivative works from, distribute, or publicly display any Content.
• Use any data mining, robots, or similar data gathering and extraction tools on the Website.
• Use our Content or trademarks for any commercial purpose without our prior written consent.
• Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices.

Any use of the Content beyond the limited license granted herein, without the prior written consent of Dions, is strictly prohibited and may violate applicable intellectual property laws, resulting in civil and/or criminal penalties.

If you believe that any content on our Website infringes upon your intellectual property rights, please contact us at [email protected] with detailed information regarding the alleged infringement in accordance with the Digital Millennium Copyright Act (DMCA).

7. Food Safety, Allergen Information, and Health Disclaimers

Dions takes food safety seriously and strives to comply with all applicable federal, state, and local food safety regulations, including those administered by the U.S. Food and Drug Administration (FDA) and applicable state health departments.

Allergen Warning: Our food products may contain or have been prepared in facilities that handle common allergens, including but not limited to peanuts, tree nuts, milk, eggs, wheat, soy, fish, shellfish, and sesame. We make every effort to provide accurate allergen information on our Website; however, we cannot guarantee that our products are free from cross-contamination.

If you have any food allergies, dietary restrictions, or specific health conditions, it is your responsibility to review ingredient and allergen information carefully before placing an order and to consult with a medical professional as appropriate. Dions shall not be liable for any adverse reactions, health consequences, or injuries arising from your failure to review or properly consider allergen and ingredient information.

Nutritional information provided on our Website is for informational purposes only and is based on standard preparation methods and ingredient measurements. Actual nutritional content may vary based on preparation methods, ingredient variations, portion sizes, and other factors.

8. Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DIONS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT OUR WEBSITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT ON OUR WEBSITE.
• WARRANTIES THAT THE RESULTS OBTAINED FROM THE USE OF OUR SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS.

Some states do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties shall be limited to the minimum scope permitted by applicable law.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND OTHER CONSUMER PROTECTION STATUTES, IN NO EVENT SHALL DIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• DAMAGES ARISING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) OUR WEBSITE OR SERVICES;
• DAMAGES ARISING FROM ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM THE CONDUCT OR ACTIONS OF ANY THIRD PARTIES IN CONNECTION WITH OUR SERVICES;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF DIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO DIONS IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

Some jurisdictions do not allow the limitation of liability for certain types of damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Dions and its officers, directors, employees, agents, affiliates, licensors, and service providers (collectively, "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation.
• Your use of or access to our Website or Services.
• Any content you submit, post, upload, or transmit through our Website.
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or contractual rights.
• Any misrepresentation made by you in connection with your use of our Services.
• Your negligent or willful misconduct.

Dions reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us. You agree to cooperate with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Dions. These links are provided solely for your convenience and informational purposes. Dions does not endorse, control, or assume any responsibility for the content, privacy policies, or practices of any third-party websites or services.

We strongly encourage you to review the terms of service and privacy policies of any third-party websites you visit. Your use of third-party websites and services is entirely at your own risk, and Dions shall have no liability for any damages or losses arising from your interaction with such third parties.

12. Privacy Policy

Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference and is available on our Website at meal-dions.digital.

To the extent that you are a resident of California, your privacy rights may be subject to additional protections under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as described in our Privacy Policy. These laws grant California residents specific rights regarding their personal information, including the right to know, the right to delete, the right to opt-out of the sale of personal information, and the right to non-discrimination.

By using our Services, you acknowledge that you have read and understood our Privacy Policy and consent to the collection and use of your information as described therein.

13. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms or your use of our Services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Dions is registered and operates, without regard to any conflict of law principles that would require the application of the laws of another jurisdiction.

Subject to the dispute resolution provisions set forth in Section 14 below, you agree that any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such proceeding in such courts.

These Terms are subject to and consistent with applicable federal laws, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) and other applicable consumer protection regulations administered by the Federal Trade Commission (FTC). Nothing in these Terms shall limit any rights you may have under applicable federal or state consumer protection law.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact Dions and provide a written description of the dispute, your proposed resolution, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receiving your written notice. You may submit your dispute notice to us at [email protected].

14.2 Binding Arbitration

If the parties are unable to resolve a dispute through informal means within the 30-day period, you and Dions agree that any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable.

The arbitration shall be conducted in the English language. The arbitrator's award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

14.3 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU HEREBY WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST DIONS.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you use our Website or Services or maintain an account with Dions.

You may terminate your account and these Terms at any time by discontinuing use of our Services and notifying us of your intent to close your account at [email protected].

Dions reserves the right to suspend or terminate your access to our Website and Services, in whole or in part, at any time and for any reason, including but not limited to:

• Your violation of these Terms or any applicable law or regulation.
• Fraudulent, abusive, or otherwise unacceptable use of our Services.
• Requests from law enforcement or other government authorities.
• Discontinuation or material modification of our Services.
• Unexpected technical or security issues or problems.

Upon termination, your right to use our Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to: intellectual property provisions, disclaimers of warranties, limitations of liability, indemnification obligations, and dispute resolution provisions.

16. Changes to Terms of Service

Dions reserves the right to modify, update, or revise these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on our Website at meal-dions.digital with a revised "Last Updated" date.
• Sending a notification to the email address associated with your account (if applicable).
• Displaying a prominent notice on our Website.

Your continued use of our Website or Services after the effective date of any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue your use of our Services immediately.

We encourage you to periodically review these Terms to stay informed of any updates. The most current version of these Terms will always be available on our Website.

17. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or an arbitrator, such finding shall not affect the validity or enforceability of the remaining provisions of these Terms. The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, while preserving the original intent of the provision to the greatest extent possible. If such modification is not possible, the provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Dions on our Website, constitute the entire agreement between you and Dions with respect to your use of our Website and Services, and supersede all prior or contemporaneous communications, agreements, or understandings, whether oral or written, between you and Dions regarding the subject matter herein.

No waiver by Dions of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition, or a waiver of any other term or condition. Any failure by Dions to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Force Majeure

Dions shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, government actions, labor disputes, power failures, internet service disruptions, or supply chain disruptions. In such events, Dions will use commercially reasonable efforts to resume performance as soon as practicable.

20. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, or if you wish to submit a formal complaint or dispute notice, please contact us using the information below:

We will make every reasonable effort to respond to your inquiries within a timely manner. For urgent matters related to food safety, allergies, or order issues, please contact us directly by email at [email protected] and include "URGENT" in the subject line.